Bakery Service: Do Staff Actually Work?

This is not just bitch for this month, but for all the months that I have been working in the bakery. People walk into the grocery store, hoping for the greatest ease in finding all of their listed grocery items, and what is a common way they do this? Yes, they ask the grocery staff. As you walk into the bakery section, what do you think of the staff that are seen facing the front? I am not talking about the bakers, but the remaining bakery staff who are there "to answer customers' questions". With all of the bakery shelves, you are not able to see their hands working, so do they do anything besides help customers? Yes, we do. Everyday I see at least a handful of customers who walk through the front entrance and walk straight to the bakery counter without even looking for their items, assuming that the staff just stand there, just waiting for customers to come and bother us. But the truth is, we work just as hard as fast-food joints, even without helping anyone. So if people could, it would be nice if they would actually try looking before bothering the staff, our thirty-pound stacks of pans are enough to stress us out, thank you. One lady asked if she could bother me for a minute, and I just thought "Why not, everyone else does; it's not like I have work to get done or literally five-hundred pans of bread, buns, and pastries to package and put on the shelves".